With Wix Chat, anyone visiting your site can instantly send you a message and start a chat. Chat back anytime – even from your phone.
The following case study summarizes the processes and methodologies that I used for the creation and development of Wix Inbox, a tool that will allow Wix users to manage their business from one place and be in contact with their customers.
As the Lead Product Designer of this project, I worked closely with a Product Manager, Developers, BI's, UX writers and the marketing team.
The following steps show the design process I did for the creation of the new Wix Chat for Desktop & Mobile
High Fidelity Wireframes
On this phase, I focused on space allocation and prioritization of content, the different functionalities, and intended behaviors. At this point, I tried to determine the information hierarchy of the design while making it easier to plan out the content and user experience.
User Interface Design
The goal of user interface design is to provide the user with an interaction as simple and efficient as possible so he/she can accomplish his/her goals. User interface design requires a good understanding of user needs, so based on the collected data gathered from previous steps I created the following screens for Inbox Desktop and Mobile.
User’s can see who’s in their site in real time and start a conversation with them. When your status is set to Online, visitors can chat with you directly from your site. When your status is set to Offline, you can use a Lead Capture form to collect visitor information and get back to them as soon as you can.
Just as with setting your status, you can chat to visitors from Wix Inbox in your site's dashboard or from the Wix Mobile app on your phone. You can decide which is most convenient for you.
Since December 2018